Regards from Costa Rica, Central America. We have done similar employee scheduling models for call centers. I am attaching an example (done for our local Procter&Gamble GBS call center) The basic concept we have used is: 1. Define your Shifts: use a Shift block from the Discrete Event Library to define how each of your shift works (ie: which days, hours or minutes are the blocks who use this shift "on" or "off") 2. Use Resource Pools to represent employee groups: Use a Resource Pool block from the same library to represent each similar group of employees (a group in which all employees have the same shift...and possibly the same job or skills) 3. Link the "Employee" Pools to the Shifts they use: This will cause them to go "online" or off-shift at the hours/days defined in Step 1. 4. Model the Employees operations, using no more detail than needed. 5. Finally, adjust the initial number of employees on each Resource Pool to see the performance of your model with different staffing levels (quantity of employees). 6. You could also take this technique a step further using an Optimizer block to run the model several times with different employee numbers and look for an Optimal Staffing level...however we find it is better to do this manually, so you can look at other variables, like response time or backlog of jobs/orders By the way: what kind of operation are you modeling? Services/office? Industry? Hope this helps, please contact us with any question/comment. Always glad to help fellow Extend modelers Good luck! Andres Chavarria-Miranda AVANTECH Tel: (506) 297-2413 / 395-4031 Fax: (506) 236-9647 e-mail: email@example.com www.avantech.co.cr
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