Page 1 - Reactivating • ExtendSim Individual Licenses
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Individual Licenses
When there is a change to the license, not an incremental update to ExtendSim
Important Information -- read before you begin reactivation procedures
• This document describes when and how to reactivate the license for ExtendSim 10.
• An Individual license allows an Authorized User to install ExtendSim on their device.
• Each Individual license requires activation using a unique numeric Activation Key that is tied to the user’s device.
• Reactivation of the license is required under the following circumstances:
• The Maintenance & Support Plan (MSP) has been renewed.
• The maximum number of Reliability Event Cycles has been increased.
• The license is being upgraded to a newer release of ExtendSim (e.g. from release 10 to release 11). • Migrating to a different ExtendSim product (e.g. from DE to Pro).
• Do NOT reactivate the license when updating to an incremental release of ExtendSim (e.g. from 10.x to 10.y). • Before reactivating, make sure Imagine That Inc. has notified you that the relevant change has taken place:
the MSP has been renewed, the number of Reliability Event Cycles was increased, etc.
• For complete information about the ExtendSim Individual License, see the separate document entitled Installing &
Activating • Individual Licenses.
Reactivating an Individual License
Important - do not attempt to reactivate the license until instructed to do so. Your license must first be changed in the Imagine That Inc. database.
Automatic Reactivation -- requires internet access & security permission
As was true for the original activation, the license can be reactivated either automatically over the internet or,
if internet activation is not available or your security system blocks it, processed manually. Start here for both methods.
1. Launch ExtendSim.
2. Give the command Help > Reactivate License (or Help > Update Activation Key if in release 10.0.4 and earlier).
3. Enter your information in the Activation Dialog and click Next.
4. You should get the message that ExtendSim has automatically been activated. If not, see Manual Reactivation, below.
Manual In-House Reactivation -- use only if unable to automatically reactivate
1. Follow steps 1 through 3 under Automatic Reactivation, above. If at step 3 you get an error message, click OK. 2. In the Activation Dialog that appears, enter your information and click Next.
3. In the dialog that appears, click the “Save Activation Info as Text File” button to generate a text file
(ExtendSim Activation Info.txt) containing the activation information.
4. Save the text file anywhere you want; by default it is saved to the top level of your Documents folder.
5. Using an email address that can receive an attached text file in return, email the text file to 6. We will generate a text file named extendsim.lic and email it to you.
7. Place the extendsim.lic text file in your User Name/Documents/ExtendSim10 folder. (Don't place it in the
Program Files/ExtendSim or ExtendSim/Documentation folder!) 8. Restart ExtendSim and you’ll be reactivated!
Imagine That Inc. • 6830 Via Del Oro, Suite 230 • San Jose, CA 95119 USA 408.365.0305 •

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