Page 3 - Reactivating • ExtendSim Floating Licenses
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Reactivating • ExtendSim Floating Licenses License Manager • Manual Reactivation
Manual In-House Reactivation -- use only if unable to automatically reactivate
1. After requesting the license at #8 above, if the window displays “-132” or other error messages (e.g. “Error generating license”), the automated reactivation couldn’t happen. In this case you need to do a manual reactivation.
2. On the window where you get the error message, click the Back button to return to the License Activation (Step 5 of 5) window so you can gather information to send to us.
a. In the Activation Request Data table, copy or write down the HostID. (If there are multiple HostIDs, copy all of them.)
b. Click the System Info command on the left of the RLSA window and copy or write down the name of the Server
as shown in the text “RLM info for System:servername”
c. Email the following five (5) pieces of information to Sales@ExtendSim.com:
• Your Activation Key
• The Hostid (from 2a, above)
• The Server name (from 2b, above)
• Your name
• An email address that can receive an attached text file in return.
d. You can close the browser until we send you the license.
3. After you email us the information, we will generate a text file named
extendsim.lic and email it to you. (This could take up to 3 days.) 4. After you receive the license file from us, open the RLSA window
using a browser:
a. If you open the browser on the Server where you’ve installed the License Manager, enter “localhost:5054” in the browser’s address line and press Enter. (If your browser inserts the text https:// in the address line, remove that text so the address line is just “localhost:5054”.)
b. If you open the browser on another device:
• It must be on the same network as the device where you installed the License Manager.
• Enter “servername:5054” in the browser’s address line and press Enter. (Be sure servername is the name of
the License Server where the License Manager installed and the text in the address line does not include https://.) 5. In the Reprise License Server Administration (RLSA) window:
a. On the left side of the RLSA window, click the Edit License Files command b. In the Edit License File window that appears:
• Do not change the License File to Edit field
• Click the Edit License File button c. In the next window:
• For License file to create or edit: enter extendsim.lic
• Click the Edit License File button d. In the next window:
• Copy the contents of the extendsim.lic file and paste the contents into the field
• Scroll to the bottom of the window and click Update License File
e. In the next window:
• You should get the message “license file extendsim.lic written” • Click the Back to Status button
License File to create or edit
extendsim.lic
f. On the left-hand side of the RLSA window, click the Reread/Restart Servers command g. In the Edit License File window that appears:
• Leave the ISV set to “All”
• Click the REREAD/RESTART button to restart the License Manager
h. If successful, the window will display the message “Reread command sent”
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