Imagine That Inc. is committed to get you started modeling right away and keep you modeling. Tutorials, example models, videos, and more are in place to help you get up to speed to quickly.

If you find you do need help with your modeling project, start with:

ExtendSim Example Models, Videos, & Help System

Available any time you are using ExtendSim via the Getting Started control panel, ExtendSim Examples folder, tool tips, block help, and menu commands.

ExtendSim User Guide and Developer Reference

All ExtendSim products contain electronic files of the manuals in the ExtendSim8 Documentation folder or can be downloaded here. Printed manuals ship with boxed, full versions of ExtendSim.

The ExtendSim User Guide explains and provides examples of different simulation approaches. This manual has step-by-step tutorials and models that show you how to build, run, and analyze ExtendSim models. The Developer Reference reveals the ExtendSim integrated development environment (IDE) so that you can create, modify, and debug ExtendSim blocks. The ExtendSim Addendum details features and functionality added in ExtendSim 8. Information in the Addendum has been folded into the electronic version of the User Guide.

Frequently Asked Questions

Search our comprehensive knowledgebase of FAQs.

Online Forums

An active online community provides additional support through forums, networks, and blogs. Go to Links for descriptions and links to each forum.

Submit your question to ExtendSim Technical Support

Access to Technical Support is provided to all registered ExtendSim users at no charge for the first 60 days after purchase. After 60 days, support is available through an ExtendSim Support Plan.

Once you complete this form, we can route your question to the appropriate person. Submitting your model with this form, allows us to start working on your question immediately.

Or you may choose to call Support at 408.365.0305 during operating hours (Monday through Friday 9am to 5pm PDT).

Support Plans

To make sure you're successful, ExtendSim users are eligible for 60 days of free technical support to help answer preliminary technical support* questions on ExtendSim tools.

After the 60 day complimentary support period, assistance from our support staff is available either under an Annual Maintenance Plan or on a Per-Incident basis.

*Technical support covers basic usage questions and troubleshooting unexpected behavior related to documented features.

Annual Maintenance Plan

Maintenance Plans cover basic usage questions and troubleshooting by our support staff as well as upgrades to major releases. In addition to support and upgrades, a Maintenance Plan provides discounts on special ExtendSim webinars and trainings as well as first looks at upcoming products and features.

For concurrent-user (network) licenses of ExtendSim an annual Maintenance Plan for support and upgrades is required. For the first year, the Maintenance Plan is included in the price of the product; it must be renewed annually after the first year. Maintenance Plans cover basic usage questions and troubleshooting by our support staff as well as upgrades to major releases.

For single-user (stand alone) licenses of ExtendSim an annual Maintenance Plan for support and upgrades is optional but highly recommended. A Maintenance Plan subscription can only be purchased when a new single-user license or upgrade is purchased or within 60 days of that purchase.

Find complete details on Maintenance Plan features and benefits on Product Line.

Per-Incident Support (available for single-user, stand alone licenses only)

If a Maintenance Plan is NOT purchased for a single-user license:

	Our support staff will provide complimentary technical assistance for installation questions or bug reports related to the current release.
	Our support staff will provide complimentary assistance for basic usage questions and troubleshooting for a limited time. This support expires 60 days after the purchase of a new product or upgrade. (A Maintenance Plan may be purchased during this period.)
	For usage questions and troubleshooting after the first 60 days, purchase support on a Per-Incident basis; each incident is a discussion and resolution of one issue.

Per-Incident Support can be purchased from our sales staff or through the ExtendSim Store.

Contact Imagine That Inc. Technical Support

If you require feature support or have any questions about our products or services please use this form to submit a ticket. Your query will be dealt with by an experienced Tech Support representative and answered as quickly as possible.

If you are reporting a problem, please check that you are using the latest build. If you are not on the latest build, please download and install the latest update before contacting support as your problem may have already been resolved.

* These fields are required for submission.

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Information that will help Imagine That! answer your question:

Serial number**
**Required if your ExtendSim license has a serial number associated with it. Serial numbers are located on the title pages of ExtendSim manuals.
What version of ExtendSim are you using?
To find out which version of ExtendSim you are using, open ExtendSim and select About ExtendSim from the Help (Windows) or Apple (Macintosh) menu.
Which ExtendSim package do you own?	Select one ExtendSim Suite ExtendSim AT ExtendSim OR ExtendSim CP ExtendSim LT Demo I don't own ExtendSim yet Other
What operating system are you running ExtendSim on?	Select one Windows Vista Windows XP Windows 7 Windows 2000 Windows 2003 Server Mac OSX Other
Approximate date you purchased ExtendSim.
Create support ticket based on:	Maintenance Plan Per-Incident Support Have owned ExtendSim 60 days or less Do not know if I have a support plan. Please contact me.

Question:

I have a question concerning Select one The basic usage of ExtendSim Modeling technique A particular block Programming in ExtendSim A possible bug in ExtendSim Other

Submit your question here.

If your Maintenance Plan is current or it is less than 60 days since you purchased ExtendSim, there is no charge for support. If you do not have a Maintenance Plan and it is more than 60 days since purchasing, we will deduct an Incident from your Incident Pool.

Once you click Submit, you will have the option to upload your model or screenshot/s of your model to expedite the diagnosis of your issue and resolve your problem.